Membership

Last year, I was hired to advise a regional membership body on its ambition to reposition as a UK-wide national entity. It was a pivotal...

In the membership sector,  income diversification  is a constant hot topic. It’s seen as a necessary hedge against the perceived...

In any membership organisation, there are always a handful of members who are especially vocal. They show up to every meeting, take the...

In governance contexts, few sights are more familiar, or more concerning than a board member leafing through their meeting papers on the...

What Microsoft Authenticator taught me about bad process design and lasting impressions I’m currently locked out of my Microsoft account....

Yesterday, I had the privilege of facilitating an AI roundtable for members of the Royal Society of Chemistry. Our discussion quickly...

Why adopting real project management principles is now mission-critical In our world of associations, ambition often runs high - new...

The nature of member engagement has changed—quietly, rapidly, and irreversibly. Today, almost every aspect of membership happens online....

Every four years, a unique sporting phenomenon takes place: the British and Irish Lions tour. Drawing players from England, Ireland,...

n the world of membership, engagement is often viewed as the ultimate goal. We measure it, chase it, and fret over it. When members don’t...