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The myth of the superhuman consultant is tempting because it promises certainty in an uncertain world. But the real value of consultancy comes when we reject that myth and embrace something much more powerful: humanity, with discipline.

Every interaction builds or erodes trust. Every conversation either strengthens a professional relationship or weakens it. The details get forgotten, but the feeling lingers. People remember how you made them feel far longer than they remember what exactly was said. That’s why leaders need to take their own communication so seriously. It’s not about being endlessly polite or sugar-coating everything. It’s about being intentional. It’s about understanding that the how is as im

I’ve spent the majority of my career in the association sector, as a staff member, as a Chief Executive, and now as a consultant. Like...

There’s something uniquely exhausting about a Friday afternoon meeting. Even if it’s short, even if it’s productive, even if everyone’s...

I’ve lost count of the times I’ve been told, always by well-meaning British clients, that spelling organize with a ‘z’ is “wrong,” “too...

Earlier this month Association Transformation hit 150 episodes. That’s not just a number, it’s a body of work. It’s a commitment to the...

It’s happened to me more than once this year, and I know I’m not alone. You receive an enquiry. There's a clear challenge or...

I’ve spent the vast majority of career in the service of associations. I’ve worked in membership organisations as a member of staff, as a...

I'm dithering. I’m delaying. I'm distracted by shiny things! Not because my work is hard. In fact, the task in front of me is...

This morning, like many others before it, I boarded a train in Southampton with good intentions and a full to-do list. I had emails to...

Behind every successful membership organisation is an ecosystem of talented, agile suppliers, such as consultants, designers, developers,...

I received some interesting client feedback recently. When presented with a piece of information in one of my written reports, a member...