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If you’ve worked with volunteer Boards of Directors in membership organisations, you’ve probably encountered a certain refrain: “In my...

Membership bodies are not famous for moving fast and nor should they be. Their role is to serve a defined constituency with stability,...

Membership organisations are built on the promise of community. Their websites and marketing materials talk about “our network,” “our...

“Fail fast, fail often.” In the tech world, it’s become a rallying cry, a philosophy that champions experimentation, rapid iteration, and...

Across the membership sector, there’s a persistent paradox. Organisations will readily sign off six- or even seven-figure budgets for CRM...

There’s a quiet revolution reshaping the way we all use the internet, and for membership-based organisations, it’s more than just a...

Let’s be clear from the start: non-executive directors are not entitled to exercise executive authority. Their role is governance, not...

Last month I facilitated a planning session with the staff of a professional membership body. One debate, about how to treat retired...

Membership organisations are steeped in history. They carry the legacy of founders, past presidents, early pioneers, and sector-shaping...

While artificial intelligence continues to reshape industries, the global membership sector appears to be hitting the brakes. Interest...

Last month I spent time with the operating team of a well-established association. We were working together to translate their new...

If you were asked to name the world’s largest membership body, you probably wouldn’t think of the BBC. But with over 23 million...

There’s something uniquely exhausting about a Friday afternoon meeting. Even if it’s short, even if it’s productive, even if everyone’s...

In an era where information is abundant but trust is scarce, membership organisations face a new and insidious threat: epistemic...

I’ve lost count of the times I’ve been told, always by well-meaning British clients, that spelling organize with a ‘z’ is “wrong,” “too...

Earlier this month Association Transformation hit 150 episodes. That’s not just a number, it’s a body of work. It’s a commitment to the...

It’s happened to me more than once this year, and I know I’m not alone. You receive an enquiry. There's a clear challenge or...

In the complex ecosystem of modern membership organisations, data is no longer a back-office function. It is strategic capital....

If you’ve ever sat through an AI demo and left more confused than when you arrived, you’re not alone. One of the biggest obstacles to...

There is a particular kind of sting that comes when your work is publicly questioned by someone who not only doesn’t understand it, but...