Strategy

In the membership sector,  income diversification  is a constant hot topic. It’s seen as a necessary hedge against the perceived...

In any membership organisation, there are always a handful of members who are especially vocal. They show up to every meeting, take the...

What Microsoft Authenticator taught me about bad process design and lasting impressions I’m currently locked out of my Microsoft account....

I love Welsh rugby. I’ve grown up with it, lived it, and taken immense pride in everything our game represents, i.e., passion,...

Yesterday, I had the privilege of facilitating an AI roundtable for members of the Royal Society of Chemistry. Our discussion quickly...

In membership organisations, leadership transitions often provoke anxiety. Boards worry about stability, staff fear disruption, and...

Earlier today, I was told by a prospective client that they wouldn’t be pursuing a conversation about strategic planning support with me,...

Why adopting real project management principles is now mission-critical In our world of associations, ambition often runs high - new...

The nature of member engagement has changed—quietly, rapidly, and irreversibly. Today, almost every aspect of membership happens online....

n the world of membership, engagement is often viewed as the ultimate goal. We measure it, chase it, and fret over it. When members don’t...

I'm dithering. I’m delaying. I'm distracted by shiny things! Not because my work is hard. In fact, the task in front of me is...

This morning, like many others before it, I boarded a train in Southampton with good intentions and a full to-do list. I had emails to...

The turbulent twenties continue unabated and in today’s constantly changing environments, the pressure on associations to continually...

We spend a lot of time talking about strategic planning - it's one of the things we do for a living! We work in an international...

Let’s talk about internationalism - about being "global". Ours is a more global world than ever before, smaller than it’s ever been....

CSR refers to the belief (and increasing demand) that businesses have an obligation to society beyond their commitments to shareholders.

Being futures literate empowers the imagination, enhances our ability to prepare, recover and invent as changes occur.

Our boards of directors are untapped resources which should be used relentlessly to advance the interests and value of the association.

Don’t be afraid of virtual strategic planning. See it as a way to engage more people and increase the efficiency of your organisation.

Governance is sooo boring! Urgh! Why would anybody choose to sit in a stuffy room for hours on end scrutinising every penny spent on...