Membership

There’s a quiet revolution reshaping the way we all use the internet, and for membership-based organisations, it’s more than just a...

Last month I facilitated a planning session with the staff of a professional membership body. One debate, about how to treat retired...

Membership organisations are steeped in history. They carry the legacy of founders, past presidents, early pioneers, and sector-shaping...

While artificial intelligence continues to reshape industries, the global membership sector appears to be hitting the brakes. Interest...

Last month I spent time with the operating team of a well-established association. We were working together to translate their new...

If you were asked to name the world’s largest membership body, you probably wouldn’t think of the BBC. But with over 23 million...

In an era where information is abundant but trust is scarce, membership organisations face a new and insidious threat: epistemic...

Earlier this month Association Transformation hit 150 episodes. That’s not just a number, it’s a body of work. It’s a commitment to the...

In the complex ecosystem of modern membership organisations, data is no longer a back-office function. It is strategic capital....

I’ve spent the vast majority of career in the service of associations. I’ve worked in membership organisations as a member of staff, as a...

So why should I have to sacrifice either? Somewhere along the way, someone decided that the best time to do professional development was...

Last year, I was hired to advise a regional membership body on its ambition to reposition as a UK-wide national entity. It was a pivotal...

In the membership sector,  income diversification  is a constant hot topic. It’s seen as a necessary hedge against the perceived...

In any membership organisation, there are always a handful of members who are especially vocal. They show up to every meeting, take the...

In governance contexts, few sights are more familiar, or more concerning than a board member leafing through their meeting papers on the...

What Microsoft Authenticator taught me about bad process design and lasting impressions I’m currently locked out of my Microsoft account....

Yesterday, I had the privilege of facilitating an AI roundtable for members of the Royal Society of Chemistry. Our discussion quickly...

Why adopting real project management principles is now mission-critical In our world of associations, ambition often runs high - new...

The nature of member engagement has changed—quietly, rapidly, and irreversibly. Today, almost every aspect of membership happens online....

Every four years, a unique sporting phenomenon takes place: the British and Irish Lions tour. Drawing players from England, Ireland,...