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A few weeks ago, I chaired a planning session for a client's staff. The team had come together to align on key strategic priorities and...

I’ve spent the vast majority of career in the service of associations. I’ve worked in membership organisations as a member of staff, as a...

When was the last time your board talked about risk appetite? Not just risk registers, heat maps, or insurance but actual appetite. As...

In an era where decisions must be both data-driven and ethically grounded, board effectiveness hinges on clarity, particularly clarity...

For many membership organisations, the annual report has become a routine fixture, a box to tick in the governance calendar. And within...

So why should I have to sacrifice either? Somewhere along the way, someone decided that the best time to do professional development was...

Last year, I was hired to advise a regional membership body on its ambition to reposition as a UK-wide national entity. It was a pivotal...

In the membership sector,  income diversification  is a constant hot topic. It’s seen as a necessary hedge against the perceived...

In any membership organisation, there are always a handful of members who are especially vocal. They show up to every meeting, take the...

In governance contexts, few sights are more familiar, or more concerning than a board member leafing through their meeting papers on the...

What Microsoft Authenticator taught me about bad process design and lasting impressions I’m currently locked out of my Microsoft account....

I love Welsh rugby. I’ve grown up with it, lived it, and taken immense pride in everything our game represents, i.e., passion,...

Yesterday, I had the privilege of facilitating an AI roundtable for members of the Royal Society of Chemistry. Our discussion quickly...

In membership organisations, leadership transitions often provoke anxiety. Boards worry about stability, staff fear disruption, and...

Earlier today, I was told by a prospective client that they wouldn’t be pursuing a conversation about strategic planning support with me,...

Why adopting real project management principles is now mission-critical In our world of associations, ambition often runs high - new...

The nature of member engagement has changed—quietly, rapidly, and irreversibly. Today, almost every aspect of membership happens online....

Every four years, a unique sporting phenomenon takes place: the British and Irish Lions tour. Drawing players from England, Ireland,...

n the world of membership, engagement is often viewed as the ultimate goal. We measure it, chase it, and fret over it. When members don’t...

At the heart of good governance lies preparation, process, and respect for collective responsibility. That’s why it’s so disruptive, and...